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Express Onboarding

Express Onboarding

We redesigned onboarding for our compliance-first crypto wallet to tackle a 50% user drop-off. We introduced Express Verification, a compliant, low-friction flow that speeds up wallet setup and boosts conversion.

We redesigned onboarding for our compliance-first crypto wallet to tackle a 50% user drop-off. We introduced Express Verification, a compliant, low-friction flow that speeds up wallet setup and boosts conversion.

Case study available upon request

Timeline

Jan 2024 - Feb 2024 (Phase 1)

Mar 2024 - Apr 2024 (Phase 2)

Jun 2024 - Jul 2024 (Phase 3)

Outcome

From 50% drop to only 9%

11,000 users onboarded (Q1)

+$250,000 from Exp. Verif. Users (Q1)

Role

UX Researcher

UX Designer

The entire flow

We managed complex edge cases like detecting high fraud risk profiles

We also improved our rejection process

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