Case study available upon request
Timeline
Nov 2022 - Dec 2022 (Research)
Dec 2022 - Jan 2023 (Design)
Jan 2023 - Feb 2023 (Test & Iteration)
Outcome
75% faster transfer process
User retention increased by 50%
NPS improved from 2 to 8
Role
UX Researcher
UX Designer
On top of the message-based transfer we also re-design the entire look of the app
Before and after from low fidelity mockups to production ready designs
Key screens of the transfer money flow